Frequently Asked Questions

How can I contact them?

You can contact us by email at oorlandoo@outlook.pt or by phone at +351 910 445 611.

Do they have a physical store?

No, it's only online display. We don't have displays in our office or any of our warehouses. However, it is possible to schedule a physical pickup by contacting the seller.

Is there a money-back guarantee?

Yes, you have 14 calendar days after purchasing the product to return it. You can check the details and conditions here .

How do I know if the product I want is in stock?

If the "Add to cart" option appears, the product is available. If it is out of stock, a message will appear saying "Out of stock" and there will be no "Add to cart" option. If the product you want is not available, but you want to confirm if it will be back in stock, simply contact us through the contact form.

How can I pay?

During the purchase process, you can choose your preferred payment method. We have several 100% secure options: Credit/Debit Card, PayPal, Bank Transfer, Multibanco, MBWAY, and Payshop.

What is the delivery time?

Delivery takes 3-4 business days in mainland Portugal and 12-15 business days to the islands. We process all orders in less than 24 hours.

How do I buy a product?

Through our website. Simply follow the buttons and enter your details. We pride ourselves on having intuitive and simple, user-friendly digital connections.

Do you deliver the order to my home?

Yes, we deliver to Portugal and the islands of the Azores and Madeira, as well as to other EU countries. We work with several carriers (see our partnerships in the website footer).
Shipping is free for mainland Portugal and for the islands of Madeira and the Azores for orders over €33.00.
(Not eligible for delivery to a transit station)

How do I track my shipment?

All orders have a tracking number, which we will send to your email when the product leaves the store.

How do I apply the discount coupon?

In your shopping cart, you can paste or type the discount code. Please verify that it is correct before finalizing your payment and that the discount has been applied.

Can I place orders by phone?

Exceptionally, yes - for more complex issues; otherwise, you should consult and follow the instructions on the website. Our customer service can assist you during the purchase process if you have questions or a problem, but data protection law does not allow us to access your data or process your order.

Do you call before delivering the order?

Shipping companies are not required to call before each delivery; it depends on the individual skills of each carrier. You can track your order in real time with the carrier using their tracking code.

What happens if I'm not home when the order is delivered?

A new delivery attempt will be made. After 2 attempts, if the recipient cannot be located and has not contacted the carrier to arrange delivery, the order will be returned to its origin. Remember that no paper invoices are kept; this function is now digital and is done through the tracking number. We recommend that you track the shipment to ensure correct receipt.

What do I do if the product is damaged or has any problems?

If your order arrives damaged or defective, please send an email to oorlandoo@outlook.pt indicating the order number, explaining the problem, and attaching images so that the incident can be investigated. Our technical team will analyze the case and offer a solution as quickly as possible.

How do I get an invoice for my order?

If you require an invoice, you can request one by sending an email to oorlandoo@outlook.pt indicating the order number and complete tax information so that we can process and send it to you by email as soon as possible.